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(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of our website;
(b) information relating to any transactions carried out between you and us, including
information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us or contacting us;
(d) information that you provide to us during telephone calls;
(e) any other information that you choose to provide to us; and
(2) Using your personal information
We may use your personal information to:
(a) administer our website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of our services;
(d) supply to you goods and services;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send you marketing communications relating to our business which we think may be of interest to you (and you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will
not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you;
(k) keep our website secure and prevent fraud.
We will not, without your express consent, provide your personal information to any third
parties for the purpose of direct marketing.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information
to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are
contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent
authority for disclosure of that personal information where, in our reasonable opinion, such
court or authority would be reasonably likely to order disclosure of that personal information.
(4) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewallprotected) servers.
You acknowledge that the transmission of information over the internet is inherently insecure,
and we cannot guarantee the security of data sent over the internet.
(5) Policy amendments
(6) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee; and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually
accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a
utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for our own marketing purposes,
by sending an email to us.
(7) Third party websites
Our website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(8) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(10) Data controller
Our data protection registration number is A8483076.
WHAT WE DO
With over 20 years of experience within the industry we can supply you with the very best heating & plumbing solutions
Ryan Vanden Bos t/a RV Plumbing and Heating is an Introducer Appointed Representative of TradeHelp. Our firm reference number is 912835. TradeHelp is a trading style of Tradehelp Ltd, Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT, registered in England (03712438), authorised and regulated by the Financial Conduct Authority (697812). TradeHelp are a credit broker, not a lender, and offer loans from a small panel of carefully selected lenders. TradeHelp do not offer financial advice and do not charge you for credit brooking services. All loans are subject to status.